Frequently Asked Questions
Patio Furniture Covers
How
do these covers secure to the furniture?
What
colors are available?
Do
these covers have a warranty?
Are
these covers designed to be used outdoors as well as indoors?
Domus Teak Patio Furniture
What
is so special about teak?
How
long will the furniture last?
Does
the production of teak furniture hurt the environment?
How
is the wood finished?
What
about the quality?
Does
the furniture require assembly?
What
kind of guarantee do you offer?
Why
does my new teak furniture have dark or red markings?
Why
do small cracks occur in the wood?
General
Can
I pay with my credit card?
Is
it safe to use my credit card online?
Where
do you ship?
Patio Furniture Covers
How do these covers secure to
the furniture?
Each cover has Velcro ties sewn in several positions around the
bottom of the cover. (excluding barbecue covers)
What colors are available?
We use gray
for 90% of our product line because it is more effective in reflecting
the sun‘s damaging UV rays. You will notice that a few products
are available in black and this is clearly stated in the product
descriptions.
Do these covers have a warranty?
All of our covers
carry a three year prorated warranty.
Click here to view our warranty
Are these covers designed to
be used outdoors as well as indoors?
Yes, our covers
will not only add a touch of luxury to your outdoor patio but will
also work well in your sun room or Arizona room. Remember, just
because your patio furniture may not get wet inside your sun room,
the fabric will still fade from the sun’s UV rays.
Domus Teak Patio Furniture
What is so special about
teak?
Teak is a deciduous hardwood tree native to
the highlands of east India through Burma (Myanmar), it is not
native to tropical rainforests. Teakwood is extremely durable
with a naturally high oil and silica content, which makes it
both stable in climatic extremes and resistant to rotting and
insects. For many years teak has been the choice of boat builders
for its long-lived durability in the most severe conditions.
For these reasons teak is considered the premium natural material
by producers and users of fine outdoor furniture.
How long will the furniture
last?
Teak furniture is made of one of nature’s
most durable renewable building materials. Teak has been used
for centuries for building construction, shipbuilding and furniture
construction. Teak furniture has withstood the test of time in
public areas around England with many pieces still in use after
100 years. Your furniture will also give decades of service without
requiring the constant care that some other types of outdoor
furniture demand.
Does the production of
teak furniture hurt the environment?
Unlike metal or plastic, teakwood is a renewable
resource. Teak furniture’s ability to last for decades
makes it environmentally friendly in comparison to other man
made furnishings that eventually end up in a landfill. We use
only teak from plantations in Indonesia that are supervised by
a division of the state forest ministry. This ensures that the
resource is managed in a sustainable manner and the forests of
Indonesia are preserved for future generations.
How is the wood finished?
Domus Designs offer the full line of furniture
in natural teak finish. Natural teak will gradually change to
a beautiful silver gray patina with exposure to the elements.
Alternately, we offer a teak protector with UV and mildew resistant
agents that will prolong the honey gold color of natural teak.
This type of protectant will not darken like oil. For additional
information, see our "Care
of Teak" page.
What about the quality?
Teakwood is commercially available from the Indonesian
Government in several grades. We use only the best "First
Quality" teak grade, which means that the lumber is taken
from the best part of the log with tight grain and no loose knots
or checks. All lumber is kiln dried before manufacturing and
assembly. Our furniture is crafted of heavy timbers and uses
the time proven mortise and tenon or tongue and groove joinery
methods. Structural joints are doweled and glued with waterproof
polyurethane furniture glue for a lifetime of vigorous outdoor
use. Fasteners and metal fittings are all constructed of heavy
solid brass or stainless steel castings.
Does the furniture require
assembly?
To reduce shipping and storage cost, most furniture
is shipped "knocked down’ or KD. Depending on the
model, some pieces are shipped fully assembled and require no
further assembly. All Domus Designs KD furniture is pre-assembled
in the factory and then disassembled for packing. Most items
can be assembled in less than a half-hour without any special
skills, using the included tools or household tools.
What kind of guarantee
do you offer?
Domus Designs teak furniture products are guaranteed
against defects in materials and workmanship for a period of
five years from the date of delivery to the end user for residential
use. Commercial applications are covered for three years. All
warranty claims are to be made to Best & Langston. Click
here to view our warranty
Why does my new teak
furniture have dark or red markings?
Teakwood is a natural living material and as
such there is endless variety in grain. In the manufacturing
process, the freshly cut wood often exhibits deeply colored grain
markings. This is perfectly normal and in most cases will disappear
after a few days of exposure to sunlight.
Why do small cracks
occur in the wood?
Teakwood is a natural cellular material. It absorbs
small amounts of moisture when exposed to rainfall and loses
it when the environment is hot and dry. This causes expansion
and contraction and can cause small cracks to appear at the surface
of the wood. These fine cracks are a normal weathering effect
and have no effect on the serviceability or longevity of the
furniture. They will soon blend into the surrounding surface.
General
Can I pay with my credit card?
Yes, we accept most major credit cards. You can
order securely online or by phone.
Is it safe to use my credit
card online?
Yes... absolutely! Our online store uses the
latest and most up to date SSL technology (Secure Socket Layers).
When you click "Checkout" you will be sent to our secure
server where your credit card and personal information will be
encrypted. You will always know when you are on a secure server
because the Internet address on the address bar in your browser
will begin with "https" instead of "http".
The "s" means that it is a secure server. Plus you
will see a small lock icon (if you are using Internet Explorer)
or a key icon (if you are using Netscape Navigator) in the lower
right corner of the status bar on your browser.
Where do you ship?
We ship to the continental US only. Yes, we may
occasionally ship outside the continental US at a higher rate.
Please call us at 1 (888) 8-COVERS.
